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Welcome to our Support area. Here you will find a wide range of Articles, White Papers and FAQ's regarding aspects of our hosting services and servers.

Please always try to use the Support Ticket System if contacting us as this enables your request to be seen by a number of personnel to ensure that you are dealt with quickly and efficiently by the best person to do so. The system allows you to see the full history of your request and who is currently dealing with it.

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Knowledgebase (Plesk)

Knowledgebase (Plesk)
Articles to help you get the most from our new Plesk based hosting services introduced in 2014.
Support Tickets

Support Tickets
Create and view support tickets.

News
2nd August 09:50 - Outage [Resolved]
issue on shared hosting this morning causing a outage from 9:50am.

Bulk Mail Service
We do not allow bulk mail via our servers but recommend a couple of services which clients can use.

Email : Inaccurate whois information. [IncidentID:
A number of clients have reported what looks like a very concerning email about thier domain name info out of date, and subsquent sale of the name to a 3rd party. It looks quite official but IS A SCAM. This is a phishing message please ignore/delete. Read the full story for a complete copy of the email currently doing the rounds...

UK Servers Upgraded with ASPJpeg 2.0
All UK shared web servers have now been upgraded with ASPJpeg 2.0

Support Ticket Re-Open Feature
We have added a new feature to re-open support tickets that have been previously closed.

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