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Welcome to our Support area. Here you will find a wide range of Articles, White Papers and FAQ's regarding aspects of our hosting services and servers.
If you have any problems, the first step is to look through the information here to see if you can resolve the issue. You can use the search facility to look up keywords relating to your query. If you cannot find any information on your query then raise a Support Ticket using the Support Ticketing area on the right.
Our Support Ticket system enables your request to be seen by a number of personnel to ensure that you are dealt with quickly and efficiently by the best person to do so. The system allows you to see the full history of your request and who is currently dealing with it. | Sub Categories | Sub Categories within Support Home category
| Knowledgebase Various articles to help you get the most from our hosting services. |
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| White Papers Various articles to help you with your web site and hosting. |
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| Troubleshooting Any information regarding known issues and how to resolve them. |
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| News |  Bulk Mail Service
We do not allow bulk mail via our servers but recommend a couple of services which clients can use.
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Backup software upgraded
We have recently upgraded the R1Soft backup system to their latest version which provides more advanced control and improved performance.
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Email : Inaccurate whois information. [IncidentID:
A number of clients have reported what looks like a very concerning email about thier domain name info out of date, and subsquent sale of the name to a 3rd party. It looks quite official but IS A SCAM. This is a phishing message please ignore/delete. Read the full story for a complete copy of the email currently doing the rounds...
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| | | Server Status :: all |  RSS Feed
 Rigel Server [Resolved]
9 Jan 2012 15:58 : 18 days ago
We are aware of performance issues with rigel and are working on a solution for this, apologies for the issue in the meantime. [update 17:15 10Jan] We commissioned a new quad core server for Rigel last night which was delivered this morning. We have been preparing that today and restoring the backup. Once that is done we will perform a final sync copy of data and put the new server live. [update 12:30 11Jan] Unfortunately yesterdays restore operation failed at 98% which has set us back. The new Rigel server should be up and running today. We apologise for technical delays in resolving this issue. Sites are still working on the old box, however IO is very high and causing delay issues. [update 2am 12Jan] As of around 6pm last night the new server went live for Rigel domains, which had been migrated over during the afternoon. A further sync is running overnight to ensure all files are latest versions from the old server. If you have any sites with issues place a support ticket.
Vega server [Resolved]
8 Jan 2012 22:37 : 19 days ago
We are performing maintenance on Vega tonight which will result in a slight outage. [update] Maintenance complete with no outage.
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