|
Welcome to our Support area. Here you will find a wide range of Articles, White Papers and FAQ's regarding aspects of our hosting services and servers.
If you have any problems, the first step is to look through the information here to see if you can resolve the issue. You can use the search facility to look up keywords relating to your query. If you cannot find any information on your query then raise a Support Ticket using the Support Ticketing area on the right.
Our Support Ticket system enables your request to be seen by a number of personnel to ensure that you are dealt with quickly and efficiently by the best person to do so. The system allows you to see the full history of your request and who is currently dealing with it. | Sub Categories | Sub Categories within Support Home category
| Knowledgebase Various articles to help you get the most from our hosting services. |
| 
| White Papers Various articles to help you with your web site and hosting. |
| | 
| Troubleshooting Any information regarding known issues and how to resolve them. |
| | | |
|
| News | Latest News for Support Home category
 Email : Inaccurate whois information. [IncidentID: 1 Nov 2008
A number of clients have reported what looks like a very concerning email about thier domain name info out of date, and subsquent sale of the name to a 3rd party. It looks quite official but IS A SCAM. This is a phishing message please ignore/delete. Read the full story for a complete copy of the email currently doing the rounds...
|
SmarterMail 5.5 installed 16 Oct 2008
We are pleased to announce that we have upgraded Smartermail to version 5.5 which provides a lot of new features and generally improves the webmail experience for everyone.
|
New UK Web Server Commissioned 15 May 2008
We have now commissioned another new UK Web Server (CAPELLA) and this is now live for Helm to add new sites to.
|
10 more ... |
| | | Server Status :: all |  RIGEL Server
9 Aug 2010 11:55 : 25 days ago
We have an issue with Rigel and secured folders which engineers are working on. This may involve intermittent downtime to all sites on that server until sorted.
Datacentre Issue [RESOLVED]
21 Jul 2010 14:33 : 44 days ago
There is a problem with connectivity to the datacentre which may be affecting services for some clients. Click to read more
Vega Sever [Resolved]
16 Jul 2010 09:10 : 49 days ago
Engineers are looking into an issue with Vega
RIGEL Server [RESOLVED]
15 Jul 2010 16:42 : 50 days ago
Engineers are monitoring Rigel as there are temporary issues with some hosted sites.
Vega Sever [Resolved]
12 Jul 2010 21:48 : 53 days ago
We are still experiencing issues with Vega, engineers are working on the problem now. [Update 04:35 Tue] We have suspended a domain on this server that, even after a big ram upgrade, was monopolising resources in such a severe way it was causing the server to crash intermittently. Since suspending the site the server has performed admirably so there shouldnt be any further issues.
155 more ... |
| Support Tickets :: all :: new | | You need to Log In to see your support tickets |
|
