Frequently Asked Questions

Answers to the most Frequently Asked Questions.

FAQ

Why doesn't my email forwarder work? Due to AOL, Hotmail and Tiscali email rules, we are unable to forward to these domains.

Why doesn't .wap/.flv/.mp4/other filetypes work on my website? This is due to Windows 2003 security restricting to allowed MIME Types. You can add specific ones by following this article.

Why do I no longer have Write access for scripts? There are two possible reasons for this. Please read on.

Is it possible to host WAP pages? Yes, it's just a case of adding the correct MIME type(s) for the pages.

How Can I View A Site Before DNS Propogation? You can set up a temporary URL to view your domain before any DNS updates have become live.

What is the difference between a Plan and a Package A Plan is a template used to create a unique Package.

What is the physical path to my web site? You can find this listed under File Manager of your Domain in the Hosting Control Panel

What nameservers should I use to host my domain? You can find this in your Control Panel by following the instructions here.

Why can't I log in to the Control Panel? The control panel requires cookies enabled in order to work.

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Server Status :: all

The Server Status page contains all current issues on the server

Support Tickets :: all

The Support Tickets area lets you place a support request to your account manager, and track the progress/history of all your tickets.

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