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Troubleshooting

This section provides information on any known issues and how to resolve them.

Articles

Articles within Troubleshooting category

Mail not received from QMail sending mail server This article details a problem receiving email where the sender uses QMail mail server

ASP.Net 2.0 Web Service Doesn't Work In Subfolder How to run an ASP.Net 2.0 Web Service in a subfolder from your shared hosting account

No email sent when using PHP mail() function If using the PHP mail() function on our Windows servers then you must set the sendmail_from value correctly.

Email sends fine but won't connect Problem : I can send and receive email via webmail OK however through my email client (e.g. Outlook) I send OK but it won't receive. It used to work OK. (click for solution)

Problems getting OSCommerce working There are a few issues with successfully running OSCommerce on a Windows/IIS server

Thunderbird using IMAP There is known issues with Thunderbird email client using IMAP connections where mails stored on the server can get corrupted. click to read more

Site Inaccesible After Installing Secure Folders Occasionally a site will be inaccesble after installing Secure Folders on a domain.

Can't connect after creating an ODBC DSN There is currently an intermittent bug in Helm that can cause DSN's to be created incorrectly

Problems Creating SQL Server 2000 Databases A common issue when you can't create a SQL Server 2000 database is the database name you use

Problems Logging In To The Helm Control Panel What to do if you can't log in to the Control Panel

Access Denied when connecting to MySQL database The solution to a known issue with connections to MySQL databases and how to fix it

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The Server Status page contains all current issues on the server

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